Return Policy

ALL SALES ARE FINAL

We do not offer returns or exchanges for safety & health reasons. Since all of our products are used or can be used in food or beverage preparation ALL SALES ARE FINAL. If you return any items to us unauthorized you will not be refunded for the items or shipping.

We work hard to source and produce quality products for your pets and animal companions! Quality levels can vary slightly depending on the manufacturer. We strive to carry items that range from good to great! Due to a variety of variables we are not responsible for how a product works or the results you may get. Please ask additional questions before ordering if you have any concerns on an item or its performance. With baking supplies there are many factors involved besides the item itself that can effect results including but not limited to; the recipe you are making, humidity, elevation, moisture, ect. We do use or have tested most items we carry, are avid bakers and can in some cases can share customers experience with items. If you need more details than the product listing provides contact us and we'd be happy to try and assist you further.

Contact us if you have additional questions before making your purchase. Colors can vary slightly on items depending on the production batch and all device monitors show colors differently.

I received the wrong item(s) or is missing an item from my order, what do I do? Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in the US and you would like that item reshipped we will gladly send it out to you at our expense (shipped first class mail) or you can choose to have a refund for the missing item. If you are located outside the US, we will refund you for the missing item, or you may have it included in your next order.

PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This helps us to see if 2 orders were mixed up so we can contact the other customer. For example if 2 shipping labels were accidentally put on the wrong packages.

We must be contacted within 5 business days of you receiving your order if there is an issue with your shipment. Any notices sent to us after that time has lapsed will be handled on a case by case basis. If more than 30 days has passed from when you received your item, we are not able to make any corrections at that time.

Still have questions? If there is an issue with your order or you have any concerns please email us at bougietailz{@}gmail.com. Please include your name and order number so we can assist you more quickly!